FAQ

You ask the questions – we provide the answers:

Q: Which areas do you cover?
A: All of London. We go sometimes outside of the M25 area but we suggest you contact us in ordert o find out whether we cover your area.

Q: Are you insured?
A: Yes. We are covered by a Public Liability insurance policy that goes up to £5m. This provides a good peace of mind when booking our cleaning services.

Q: How do you train your cleaners?
A: We have a very comprehensive in-house training procedure where we have employed one of the best BICSc accredited assessors and trainers to make our cleaning operatives the next best thing since sliced bread.

Q: How do you vet your new cleaners?
A: Our vetting procedure is very strict and bullet proof. We ask for so many things that sometimes new candidates give up when presented with the log list of documents and information we ask from them. We do not have a high staff turnover due to the fact that we are very difficult to please but once satisfied with our candidats, we are positive our clients will be happy with them too.

Q: Do you clean on weekends?
A: Sure. These (and Fridays) are our busiest days of the week.

Q: What are your customer service business hours?
A: Our office is open during the standard UK business hours of 9 to 5 Monday to Friday. We are open on Saturdays 10am – 4pm.

Q: I only need a domestic cleaner for an hour every two weeks. Can you accomodate me?
A: Whilst we try to provide service satisfying most demands we need to make sure our cleaners earn decent money. One hour every two weeks is not impossible to arrange but taking into account the costs associated with each visit this service would not be available at our standard cleaning rate. We endeavour to keep our cleaners busy at all times and to make sure their earnings are more than their travel costs.

Q: Do I have to pay travel expenses to my regular cleaner?
A: No. Our cleaners cover their own expenses. All you need to pay is the agreed regular domestic cleaning hourly rate.

Q: I travel a lot and there times when I will not be needing a cleaner for a few weeks. Do I still have to pay for not using your services?
A: Certainly not. Just send us an email with the dates you want to cancel and go enjoy life to the extreme.

Q: I need to cancel next visit/s. How do I do that?
A: Piece of pie. Just send us an email at least 24 hours before the cleaning date to request the cancellation. You will not be charged for that.

Q: Who provides cleaning materials for the regular domestic cleaning?
A: You. You need to make sure that you have all necessary cleaning materials and equipment – a working vacuum cleaner, a mop, a bucket, sponges, clothes, cleaning liquids etc.

Q: I don’t know what cleaning materials to get for my new cleaner. Can you help?
A: We certainly can. Please email our office and we will make sure the cleaner purchases all the cleaning stuff for you. She will give you the receipt and you pay her the money. Easy 😉

Q: I would like to book carpet cleaning but I don’t know if I have to arrange parking for your vehicle?
A: Yes, you will have to provide available parking for our vehicle. If parking is not free you will need to cover the costs. In some cases, where only residents parking is available, you will have to contact your local authority (your local council) and ask for Visitors Parking Permits prior to the cleaning date. They are not expensive and are the only way we can park in such restricted residents’ areas.